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Podcast: How Leaders Lead with David Novak
Episode: #239: Andy Jassy, CEO of Amazon – Start with the customer and work backward
Description: It’s easy to say you care about customers. But how do you actually make decisions with them in mind?
In this episode, David sits down with Amazon CEO Andy Jassy for a behind-the-scenes look at how one of the world’s biggest companies keeps customer focus at the heart of everything, from product launches to leadership culture.
You’ll also learn:Â
The two documents you need before you launch anything big
What it’s like to shadow Jeff Bezos in every meeting
A simple framework to help you delegate the right decisionsÂ
Why Andy think...