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Podcast: The Leadership Project Podcast
Episode: 264. The Real Reason People Stay Loyal with Mick Spiers
Description: What if the secret to exceptional customer experience isn't found in customer-facing strategies at all, but in how you treat your own team? This powerful question frames our exploration with Lynn Daniel, CEO of The Daniel Group, who has achieved something remarkable in an industry known for turnover: a team that not only stays but thrives."If you're not listening to your people, they'll find the exit, just like customers do." Lynn's wisdom cuts straight to the heart of effective leadership. While companies obsess over customer feedback, they often neglect using those same listening skills...