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Podcast: PRODUCTEA with Leah, Growth & Senior Leadership
Episode: 108: Etie Hertz - Why customer empathy is now the moat
Description: Etie Hertz, CEO of Loris.AI, breaks down how AI isn’t replacing humans - it’s unlocking superpowers for customer service teams. From analyzing 100% of customer conversations to predicting emerging issues before they blow up, he reveals how enterprises can turn empathy into a scalable strategy. Plus, why chatbots are headed for commoditization and the real value lies in the intelligence layer above.Timestamps & Segments00:02:00 – From Lawyer to AI DisruptorEtie’s journey from predicting the 2008 crash to building AI that tackles agent burnout.00:09:00 – AI’s Hidden SuperpowerWhy and...