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Podcast: Introvert Ally
Episode: How Introversion Impacts Customer Experience with Jennifer L. Fitzpatrick, CSP
Description: This week's guest is Jennifer L. Fitzpatrick, CSP, who discusses the importance of recognizing and accommodating introverts in healthcare settings. Her company works with healthcare and senior living organizations to improve patient and family caregiver experiences, recruitment, and retention Take Breaks and Be Flexible The impact of burnout, particularly post-COVID, and the necessity for healthcare leaders to provide breaks to retain employees. Some in hospitals mention resorting to going to their cars or chapels for privacy, highlighting the lack of suitable break spaces in healthcare settings. Examples of positive cha...