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Podcast: Corporate Competitor Podcast
Episode: CEO of EF World Journeys USA Heidi Durflinger on How to Stop Treating Customers Like Transactions
Description: Ep. 232: Training for her ultramarathon in Spain helped Heidi break big goals into small, achievable steps. Her approach offers a compelling blueprint for building trust, inspiring teams, and elevating the customer experience. Rooted in small-town Kansas values and shaped by global experience, you will learn in this conversation how to stop treating customers like transactions. 1. Our BONUS RESOURCE for this episode includes Don's favorite quotes from today's episode and a reflection question so you can apply today's insights. 2. Do you want to write a book? In my new role as Publisher at Forbes Boo...