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Podcast: EY India Insights Podcast
Episode: AI anchored customer service transformation
Description: In this episode of EY.ai Unplugged, Dinesh Mishra, Partner, and Leader – Digital and Emerging Technologies, EY, shares how AI is transforming customer service. He explains how AI can reduce customer service costs by over 50% by automating complex tasks such as collections and onboarding.Dinesh outlines key success factors, including customizing AI models for quality, minimizing latency, optimizing infrastructure costs, and designing AI-supervised teams. He also emphasizes the importance of integrating AI with existing enterprise technology to maximize its impact.To learn more about how AI can drive growth and innovation in your organization, visit EY...