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Podcast: Taste Radio
Episode: Insider Ep. 16: How to Win Online: Strategies For DTC and Influencer Marketing
Description: Madeline Haydon, the founder and CEO of non-dairy creamer brand Nutpods, isn't fazed by the occasional negative review of her products. On the contrary, she welcomes all customer feedback, good or bad. It's the follow up that matters. "You have to know you're not going to get everyone and you have to be open to hearing what your customers really think about your product," she said in an interview included in this episode. "We have very strict protocols with customer service because what I'm building is not just a brand; it's an experience. And part of that...