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Podcast: Taste Radio
Episode: Insider Ep. 8: Why 'Digital First' Is The Ugly Way to Succeed
Description: Hugh Thomas and Joe Benn say the best insights and feedback about their brand come from an "Ugly Mob." It may sound unseemly, but the mob is actually a group of loyal consumers of Ugly Drinks, a flavored sparkling water brand co-founded by Thomas and Benn. Based in the U.K., Ugly made its U.S. debut earlier this year via a direct-to-consumer platform and at independent retailers in metro New York. Despite differences in the British and American beverage markets, Thomas and Benn use a similar playbook for acquiring consumer insights in both countries, one rooted...