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Podcast: Banking on Digital Growth
Episode: 123) #ClarityCalls: How to Build a Customer-Driven Community
Description: How do you build a community of your customers from whom you can gain key insights about your financial brand?Â
What obstacles stand in the way?
In today’s Clarity Calls episode, Erin Caldwell , Director of Client Voice at MX , and I dive into these questions to find out how to make Erin’s customer-driven community the best it can be.
In this episode, we discuss:
Erin’s customer-driven community
Ensuring the sturdiness of a community built of competitors
The four C’s of community
You can f...