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Podcast: My Favorite Mistake: Learning Without Blame in Business and Leadership
Episode: A Lost Suitcase, Kind Leadership, and Learning to Be Present | Karyn Ross
Description: Author and consultant, entrepreneur, kindness enthusiast
Show notes: http://www.markgraban.com/mistake3
Joining me for Episode #3 is Karyn Ross, an author and consultant who also works in my field of the “Lean” management system. Today, Karyn will discuss her favorite travel-related mistake and what she learned. We'll also talk about how we can be kind in our coaching of others (and how we can be kind toward ourselves when we make mistakes).
Her books:
The Toyota Way to Service Excellence: Lean Transformation in Service Organizations
How to Coach for...