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Podcast: Lawyer Business Advantage
Episode: Chat as a Lead Source with Ted DeBettencourt
Description:
In this episode, Alay and Ted discuss:Â
AI vs. human-driven chat
How customer experience still requires a human touch.Â
Increasing the close rate between leads and intake.
Key Takeaways:Â
A good human chat service can make your digital marketing and law service stand out from the pack.Â
People still want an empathetic person to relate to what they’re going through, rather than just AI.Â
In the legal field, people want to know that they’re in the right place, with the right firm for their situation.Â
Phone leads should be your primary source, but chat l...