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Podcast: Titans of the Trades | Straight-Talk for Scaling Your Construction Business
Episode: Why Your Call Center Is Killing Your Business
Description: What if the difference between your best month ever and losing a loyal customer came down to one phone call?In this episode, Ryan sits down with David Powers, a Chief Experience Officer at Rooter Hero Plumbing and CX Riot Radio host, to dig into how most home service companies get call centers wrong - and how it’s costing them more than they think. David shares what he’s learned from decades running call centers (starting at age 17!) and now leading the ultra-efficient, ultra-human customer support engine at Rooter Hero.You’ll learn:<...