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Podcast: Under the Influence with Martin Harvey
Episode: Shituation - "I don't need to come in because I'm feeling good".
Description: A cancelled appointment.A polite āThanks, Iām feeling good now.āAnd just like thatāgone.In this episode, Martin answers a listenerās real-world question:āWhat do you say when someone cancels and says theyāll come back if it gets bad againā¦ without sounding pushy?āInside:The psychology behind why people drop outWhy itās not a bugāitās part of the systemWhat your CA should say (step-by-step)How to turn reactivations into retention goldItās part mindset shift...