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Podcast: How to Lend Money to Strangers
Episode: Outsourcing AI
Description: Very early in my career, back in the days when the details from paper forms had to be typed into a computer to get the application process started, I heard about companies scanning application forms and then sending the files to India to have the data capture done there. A decade later, the guy I was chatting to in a hotel bar in Nairobi promised me he could build a collection call centre in India, staffed by Swahili-speaking staff at a fraction of the local cost. And now, as I hear from Rajul Sood, we can outsource an entire...