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Podcast: CXOInsights by CXOCIETY
Episode: PodChats for FutureCOO: Balancing scalability-resilience: The shared services conundrum
Description: Asia is witnessing a shift from transactional execution to strategic business enablement, driven by digitisation, AI, and a focus on enterprise value creation. For organisations considering expanding backoffice and midoffice operations into shared services, the decision between prioritising scalability or resilience is now more critical than ever.Expanding shared services in Asia offers cost savings, process standardisation, and access to skilled talent, boosted by AI and cloud technologies that transform them into strategic business partners. However, scaling risks operational resilience, and exposes firms to geopolitical, cyber, and talent challenges. Leaders—COOs, CFOs, CIOs, CHROs, and CM...