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Podcast: The CU2.0 Podcast
Episode: CU 2.0 Podcast Episode 359 Casap's Shanthi Shanmugam on Automating Chargeback/Dispute Processing
Description: Send us Fan MailTalking about credit/debit card disputes and chargebacks.Probably you don’t want to. For good reason. One estimate is that there were $62.5 billion in chargebacks in 2023.And at most credit unions every chargeback or dispute involves a lot of staff time. It’s an expensive matter and it is often profoundly irritating to members - at least some of whom decide to change FIs as a result.More worrisome is that in...