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Podcast: Customer Experience Superheroes
Episode: Customer Experience Superheroes - Series 4 Episode 4 - Inside your customer's imagination with Chip Bell
Description: We speak with industry heavyweight, Chip Bell on the importance of collaborating with your customers to arrive at breakthrough product, services and experiences. CX global specialist, Christopher Brooks speaks with world renowned speaker on CX, Chip Bell about the value exchange delivered by including your customers in the development of improvements process. Chip shares his wealth of experience both in terms of the value in better serving customers' needs as well as deepening their customers commitment to a company because of the collaboration activity. Chip unpacks 'eccentric listening' and other techniques aligned to the 5 ideas...