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Podcast: The Lisa Wexler Show
Episode: You Are A Victim of "Sludge"
Description: Chris Colin, writer, editor, and podcaster, joins Lisa Wexler to talk about his Atlantic article: THAT DROPPED CALL WITH CUSTOMER SERVICE? IT WAS ON PURPOSE. Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.” Hosted on Acast. See acast.com/privacy for more information.