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Podcast: Specified: Building Materials & Construction Growth Podcast
Episode: Providing Great Customer Service (With Shep Hyken)
Description: Shep Hyken is a customer service and customer experience expert. He is Chief Amazement Officer at Shepard Presentations, and is a New York Times and Wall Street Journal best-selling author. He’s also been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. In this episode of Specified Growth Podcast, Shep talks about the key to providing great customer service. He also discusses the importance of consistency in the customer experience, the value of having demanding customers, and much, much more! You definitely don’t want to miss...