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Podcast: The Exceptional Sales Leader Podcast
Episode: The Empathy Gap with Daniel Murray
Description: In this episode of the Exceptional Sales Leader Podcast, I chat with empathy expert & author, Daniel Murray, to delve deep into the essential role of empathy in leadership. We explore why leaders need to balance the reliance on data with understanding the complex motivations and emotions driving human behaviour. Through Daniel’s impactful anecdotes and compelling narrative, the discussion centers on the misunderstood nature of empathy in business settings. While many view empathy as a soft skill, Daniel robustly argues for its importance in risk management and sustainability of organisational culture. With a new book The Empathy Gap soon to...