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Podcast: The Mindtools L&D Podcast
Episode: Pity the frontline manager
Description: Frontline managers have to support decisions they didn't make, translate organizational goals into actions, identify meaningful opportunities for people to develop, remember to acknowledge successes, regulate their emotions, and resolve team conflicts. And they're usually 19-years-old. This week on The Mindtools L&D Podcast, one of our favourite guests - JD Dillon - returns to the show to share insights from his upcoming book on the role of frontline managers. We discuss: The pressures faced by frontline managers How to help these managers feel confident in their roles How AI chat bots and digital communities can...