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Podcast: Guy Kawasaki's Remarkable People
Episode: How to Build Emotionally Intelligent Teams: Vanessa Druskat's 9-Norm Framework
Description: What if the secret to high-performing teams isn't hiring the smartest people, but creating the right environment? Vanessa Druskat, organizational psychologist and associate professor at the University of New Hampshire, reveals how emotionally intelligent teams outperform their competition through trust, collaboration, and psychological safety.Vanessa's research identifies nine specific norms that separate top-performing teams from average ones, clustered into three powerful categories: individual focus, continuous learning, and external awareness.In this episode, Vanessa shares real-world examples from Johnson & Johnson drug development teams, the Boston Bruins, and even crisis situations involving the FBI and CIA. She...