Want to create an interactive transcript for this episode?
Podcast: The Exceptional Sales Leader Podcast
Episode: The Power of Kind Curiosity with Bernadette Smith
Description: In this engaging episode I have a great conversation with Bernadette Smith, CEO of the Equality Institute, renowned for her pioneering work in diversity and inclusion. Coming from a background that started in event planning for LGBTQ weddings, Bernadette shares her evolution into the world of inclusivity training and consulting. With a focus on sales and customer service, her holistic approach is designed to help organisations improve client engagement through a better understanding of diversity, fostering trust, and building deeper connections. The discussion delves deep into the nuances of diversity and how assumptions in sales can impact relationships adversely...