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Podcast: Salon Owners Collective
Episode: How to Handle Complaining Clients (Without Being Rude)
Description: Feeling drained after a day of clients? It’s probably not the work- it’s the energy you’re absorbing.
In this episode, Coach Joel Bouzaid breaks down how to handle complaining or negative clients without letting them hijack your day or your energy. Learn how to lead conversations, set healthy boundaries, and create a workday that feels energising- not exhausting.
We cover:
The subtle ways you allow clients to control your energyÂ
Conversation redirection tactics Â
How to coach your team to lead client interactionsÂ
Why showing up full matters more than any technical skillÂ
If you’re...