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Podcast: The AI in Business Podcast
Episode: AI for Driving Quality Customer Interactions in Distributor Models - with Joshua Haddock of Herbalife
Description: Today's guest is Josh Haddock, Director of Contact Center Technology at Herbalife. Herbalife is a global health and wellness company that develops and sells nutritional products, personal care items, and weight management solutions through a network of independent distributors. With operations in over 90 countries, Herbalife combines direct selling with a strong focus on community, personal coaching, and customer education. Josh joins the program to share how his team is redefining customer and distributor support in a highly relationship-driven business. Josh explains why adopting AI in the contact center starts with understanding the full journey—from digital engagement to live co...