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Podcast: You Own the Experience Podcast
Episode: Stop ignoring your Middle Office with Ellen Gomes
Description: This week, Rob Mann and Lauren interview Ellen Gomes, Vice President of Marketing at Cartwheel, a company focused on automating accounts receivable (AR) for staffing agencies.Ellen discusses the importance of AR in overall business efficiency, the benefits of automation compared to increasing headcount, and the impact of a well-designed user interface on adoption and customer experience.The middle and back office are traditionally low in innovation, so Rob and Lauren will continue to focus the podcast on this area for the rest of the month.<...