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Podcast: Customer Experience Superheroes
Episode: CX Superheroes podcast - Series 15 Episode 3 - Building a CX Culture from the inside out - Paula Brazier
Description: What does it take to embed customer experience into the heart of a business?In this episode of Customer Experience Superheroes, we speak with Paula Brazier Client Experience Director at Foster Denovo – a firm offering tailored financial advice and wealth management services.Foster Denovo isn’t your typical financial services firm. With a clear belief that a great client experience must be rooted in culture, Paula has helped lead a programme that puts clients and colleagues at the centre of every decision.In conversation with Christopher Brooks, MD of Lexden CX, You’ll hear h...