Want to create an interactive transcript for this episode?
Podcast: The Property Management Podcast with That Property Mum
Episode: Creating a Customer Journey for Tenants and Investors With Kylie Walker
Description: I’m diving into something that can genuinely transform your business—creating a customer journey that turns leads into lifelong, raving fans. I even share a personal story about selling my property management business. And guess what? I still get messages and calls from clients asking for advice on tenant selection, pricing, and more. Why? Because I built relationships, not just completed transactions. When you focus on connection and care, those relationships stick, no matter where life or business takes you.I walk you through the five key touchpoints of the customer journey—attraction, lead nurturing, onboarding, engage...