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Podcast: ReThink Productivity Podcast
Episode: Schedule Smarter, Not Harder: How to Transform Your Workforce Management
Description: Send us Fan MailMatthew Haywood, Owner of WFM Consulting, a seasoned retail expert with over 25 years of experience, shares his framework for effective workforce management through seven essential pillars. He dispels common myths about auto-scheduling while providing practical insights into achieving the elusive "right people, right place, right time" goal that transforms both customer and colleague experiences.• Understanding the five key challenges: mindset, capability, confidence, simplicity, and adoption• Exploring the seven pillars framework: operating hours, forecasting, labour deployment, contracted hours, availability, work assignments, and skill sets• Debunking the myth t...