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Podcast: Remarkable Results Radio Podcast
Episode: Believe Your Customers: The Pontiac Parable [E054] - Speak Up!
Description: Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn this episode - Craig has some fun with an old anecdote that intends to reminds us how important it is to take a customers complaint seriously - even when it sounds absolutely ridiculous!The old story is about a man whose new Pontiac will not start ONLY if he goes and picks up vanilla ice cream⦠but if he buys other flavors, like strawberry or chocolate.While this story may not be the best case study for a no start diagnostic process - it DO...