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Podcast: World's Greatest Boss
Episode: 237. Managing Workloads and Preventing Burnout with Borja Cuan
Description: In this episode of World’s Greatest Boss, we dig into one of the biggest challenges service-based business owners face: balancing client growth with team health. My guest, Borja Cuan, co-founder of 415 Digital, manages over $280 million in ad spend every year—and he’s built a thriving business by doing something most agencies won’t: keeping workloads small so his team can go deeper, deliver better results, and stay engaged.Together, we explore:Why hiring ahead of need can transform client experiences.The real reason employee retention is harder than ever—and how to handle it.How to spo...