Want to create an interactive transcript for this episode?
Podcast: The AI in Business Podcast
Episode: Turning Legacy Service Contracts into First Time Fix Wins - with Joe Lang of Comfort Systems
Description: Today's guest is Joe Lang, Vice President of Service Technology and Innovation at Comfort Systems USA — a leading national provider of mechanical, electrical, and plumbing building systems services, with more than 45 operating companies across 170+ locations. Joe shares insights on managing data complexity in large field service operations — from translating tribal knowledge into clean, usable data to building internal tools that treat technicians like their own customers. He explains why cleaning data too early can slow progress, how AI tools can gradually align terminology across legacy teams, and which KPIs matter most when moving from reactive to predictive service. This epis...