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Podcast: CXOInsights by CXOCIETY
Episode: PodChats for FutureCIO: the financial services paradigm post-pandemic
Description: According to the EY Future Consumer Index, consumers in Southeast Asia have turned to digital channels to meet their financial needs following restrictions on mobility and physical contact. To the credit of traditional financial institutions, these have responded by leveraging new technologies to broaden customer engagement across customers’ preferred channels.Similarly, insurers have ramped up their digital efforts, shifting to online and migrating to the cloud. Fund houses and distributors have tapped into Fintech to improve the customer experience, beef up direct-to-consumer capabilities and gain access to the broad range of data needed to decode today’s fast...