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Podcast: My Favorite Mistake: Learning Without Blame in Business and Leadership
Episode: Mistakes in Houses and Hospitals: Grace Bourke on Trust, Verification, and Lasting Improvement
Description:
My guest for Episode #323 of the My Favorite Mistake podcast is Grace Bourke, Consulting Director of the Performance Excellence Practice at Baker Tilly. With nearly 40 years of experience in healthcare quality improvement and industrial engineering, Grace has worked in clinical care, biotech, global public health, and senior leadership roles at organizations including Kaiser Permanente and Sutter Health.
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Grace shares a very personal favorite mistake — the challenges of building a new home that turned into a nightmare of mold, leaks, and structural flaws. What began as a house problem quickly beca...