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Podcast: Randumb Thoughts
Episode: Chase Verification Nightmare
Description:
ChatGPT 5 says: “If you thought customer service couldn’t get any worse—you haven’t dealt with Chase Bank lately. In this episode of Randumb Thoughts, Darren takes you on a wild ride through a Kafkaesque identity verification nightmare with one of the nation’s biggest banks. Passwords? Check. Phone number on file for 30 years? Check. A robot voice spitting out codes? Check. Yet somehow—Chase still can’t verify who he is. (Spoiler: the story ends in a branch visit that feels ripped straight out of 1985.)
But don’t worry, it’s not all banking headaches. Darren also dives into t...