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Podcast: STR Data Labâ„¢ by AirDNA
Episode: STR Secrets From America’s Cleanest Property Manager
Description: In this episode of the STR Data Lab, host Jamie Lane, Chief Economist at AirDNA, interviews Will Risbourg, owner of Two Casitas, a vacation rental company in Santa Fe. Two Casitas, founded in 1998, is a family business that started with two guesthouses and has grown to over 100 listings, maintaining a 4.93 rating with thousands of reviews. Will discusses the company’s history, their focus on customer service, and their early adoption of online short-term rentals before platforms like Airbnb became popular. He attributes their success to proactive guest communication and a strong partnership with Estela's Cleaning Services, stressing the...