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Podcast: What's Next with Aki Anastasiou
Episode: Driving Trust and Experience: Cornelia van Heerden in Conversation with Aki Anastasiou
Description: In this episode of What's Next, Aki Anastasiou sits down with Cornelia van Heerden, Executive for Customer Experience and Services at MTN South Africa, to discuss how the company is strengthening its commitment to customers. Cornelia shares insights into how MTN is listening closely to customer feedback, tackling frustrations one step at a time, and ensuring that the human element remains central even as technology and automation play a bigger role.
She also highlights MTN’s rollout of facial biometric solutions, a major step in fraud prevention that balances stronger security with reduced friction for customers. From AI-driven customer support to...