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Podcast: Saturday Morning with Jack Tame
Episode: Paul Stenhouse: US 911 call centres turn to AI for help, Uncaged works to make fake leather smell like real leather
Description: Understaffed 911 call centres are turning to AI to help  911 callers come with some of the most urgent and serious issues, most of the time. But people also, stupidly, call 911 for noise complaints, lost wallets, and more. People see 911 as the way to reach the police.   This means the operators are run off their feet dealing with all sorts of nonsense. Now there's a startup training its AI agents on 911 calls to help triage and get humans on the more important calls. It's being used in around a dozen call centres today.   But can you i...