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Podcast: Product Mastery Now for Product Managers, Leaders, and Innovators
Episode: 555: How human-centered product innovation is transforming healthcare – with Joseph Michelli, PhD
Description: Product management lessons from Amazon’s $4 billion acquisition of One Medical
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TLDR
Dr. Joseph Michelli—speaker, consultant, and bestselling author—joins me to explore how product innovation and exceptional customer experiences can transform industries, with a deep dive into One Medical, the patient-centered healthcare startup recently acquired by Amazon for $4 billion. The conversation sheds light on designing human-centric experiences, the strategic use of technology and AI, and the importance of empowering both employees and customers in service delivery. Practical takeaways for product managers include blending automation with empathy, contin...