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Podcast: The IT Experts Podcast
Episode: EP248 – Why You Must NEVER Use AI In Your MSP! with Jamie Claret & Ian Luckett
Description: We began by talking about the misconception that AI is a silver bullet that can be dropped into any MSP and instantly transform it. Jamie explained that AI on its own is like a brain in a jar, full of potential but not connected to anything. Automation on the other hand is like the hands, the part that does the work. When you combine the two, you get intelligent automation and that is where the real business value sits. The challenge for MSPs is not to get caught up in the marketing hype but to understand what AI really...