Want to create an interactive transcript for this episode?
Podcast: The Remote Work Tribe Podcast
Episode: The Remote Work Tribe Podcast: Mat Patterson
Description: On this episode of the Remote Work Tribe podcast, we are chatting with Mat Patterson who is the Customer Service Evangelist at Help Scout. Mat truly believes that great customer service comes out of a culture of valuing customers and the customer service team. If your team is happy, and your customers are happy, revenue will follow. In this episode, we discuss: What is humanity’s oldest complaint and what it says about customer service. (1:40)Mindset shift in the customer service industry in remote times. (03:30)How to collaborate in remote work settings. (05:40)Whe...