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Podcast: The SaaS Revolution Show
Episode: Scaling Customer.io to $100M ARR: Colin Nederkoorn on AI, growth, & longevity
Description: Alex Theuma speaks with Colin Nederkoorn, CEO & Co-Founder of Customer.io, about the 12 year journey to (almost) $100M ARR, running a fully distributed team across 30+ countries, and how AI is reshaping the future of SaaS.
Colin shares:
- How Customer.io scaled to 7,800+ customers worldwide.
- Why AI is no longer optional for SaaS companies, and how Customer.io has adapted.
- The challenges and opportunities of building SaaS in the AI era.
- Why growth, resilience, and adaptability are key for long-term success.
- His personal experience with AI tools and how they use AI internally at Customer.io
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