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Podcast: Intertek's Assurance in Action Podcast Network
Episode: Building Allergen Awareness: Turning compliance into customer trust
Description: For the food and hospitality industry, allergen management is about more than meeting regulations. It is about safeguarding customers, strengthening reputation, and creating a culture that builds lasting trust.In this episode, host Patrick McNamara of Intertek Food Services is joined by Liljia Polo-Richards, founder of Allergy Companions. Sparked by her own family’s experience with severe food allergies, Lilia shares insights on how businesses can move beyond disclaimers and embed allergen awareness into their daily practices.Together, they discuss:Why asking the “allergen question” is only step oneHow a culture of allergen awareness can ge...