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Podcast: Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership
Episode: GA 597 | Practicing Empathy and Empathetic Listening with Robin Hills
Description:
This week’s guest is Robin Hills. Robin and Ron discussed emotional intelligence, unconscious bias, the importance of empathy and active listening, and more. An MP3 audio version of this episode is available for download here.
In this episode you’ll learn:Â
Robin’s quote (2:55)
How Robin defines emotional intelligence (4:43)
How it plays into righteous anger (7:03)
Avoiding manipulative behavior (9:38)
Robin’s thoughts on unconscious bias (10:42)
Practicing empathy (13:42)
The importance of pausing after listening (14:50)
How Robin practices this (17:38)
The future of emotional intelligence (20:03)
Robin’s final words of wisdom (23:31)
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