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Podcast: Banking on Digital Growth
Episode: 131) #ExponentialInsights: How to Turn Your Customers into Superfans!
Description: Do you have fans or superfans?
No matter what else changes, one thing will always be true.
Your most valuable and loyal customers are the ones who find you from a trusted referral.
And superfans are the customers who sent them.
Today’s guest, Brittany Hodak , Chief Experience Officer at Experience.com , is an expert in superfans — and more importantly, how to win them for your financial brand. She joins the show to share her secrets.
In this episode, we discuss:
- Why siloes and poor employee expe...