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Podcast: The CU2.0 Podcast
Episode: CU 2.0 Podcast Episode 169 Finalytics.ai on How Digital Can Be Harnessed to Revolutionize Member Service
Description: Send us Fan Mail The language on the Finalytics.ai website is bold: "Our mission is simple: use technology to help financial institutions offer the same exceptional service they are known for in-branch, online. As digital commands a greater share of the customer touch, we are passionate about helping organizations grow and keep the promise of modern service excellence alive."Read that again.For as long as I have been involved with credit unions, I have heard c-suite executives telling us that their differentiator is their people.And then along came t...