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Podcast: Wisdom In All Things
Episode: Expertise: A Matter of the Heart
Description: From the perspective of being as valuable as an expert, David W. Maister (and others) developed a “trust equation” which looks like this:
Trustworthiness = credibility + reliability + intimacy / self-orientation.
Essentially, credibility and reliability are being commoditized, leaving intimacy (emotions) and self-orientation (motives) as the means of remaining valuable and influential–and employed. In other words, expertise is a matter of the heart.
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