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Podcast: Beyond the Book
Episode: Speaking Their Language: The Power of Seeing, Listening, and Understanding (Feat: Fran Malkin)
Description: "The best negotiators, the best educators, the best leaders—they don’t force answers; they make space for answers to reveal them- selves. When you do that, when you listen deeply enough, care authentically enough and speak the right language, you don’t just close deals; you open doors, you solve problems, and you might, without even realizing it, be saving a life."Following the release of Flip the Script: Using Tactical Empathy to Turn Tough Talks into Breakthrough Results, Fran Malkin joined us on the podcast to discuss her inspiring story and how utilizing tactical empathy paved...