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Podcast: CEO Coaching International Podcast
Episode: The Four Pillars of an Effortless Experience that Grows Customer Loyalty
Description: We all want our customers to be happy. But what happens when they're not? No matter how delighted your customers are when your products and services deliver as advertised, at some point, a shipment will get buried in a blizzard, software will crash, a green employee will say the wrong thing at the worst time … or a global pandemic will disrupt your supply chain. According to customer service expert Matt Dixon, how your company addresses those bumps in the road is far more critical to generating customer loyalty than all those perfect, positive experiences the cu...