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Podcast: Beyond Clean Podcast
Episode: Tray Command - Thank You for Calling SPD: Long Live Customer Service
Description: What if the biggest game-changer for your Sterile Processing department wasn't a new piece of equipment—but a new approach to customer service? In this Season 30 premiere episode of Beyond Clean's "Tray Command," we're kicking things off with a familiar voice: Beyond Clean's Hank Balch, returning to the studio for a powerful conversation on customer service, culture, and connection. Hank shares why mastering the "people" side of SPD is just as essential as mastering your trays, and how communication can become the secret weapon that turns workflow friction into teamwork. If your SPD-OR relationship could use a reset, this ep...